This Refund Policy describes the procedure, terms, and conditions for refunds and cancellations for services provided by StartupStambh Private Limited. It should be read together with our Cancellation Policy, Terms of Service, and any signed engagement letter or quotation.
Definitions
Service Provider
The entity providing advisory services in exchange for payment. For this policy, the Service Provider is StartupStambh Private Limited.
Service Receiver
The individual or entity that receives or avails services from the Service Provider, including founders, directors, partners, or authorised representatives.
Eligibility Requirements for Refund
A refund may be considered only after a thorough assessment of the service in question by StartupStambh, or when refund terms are explicitly stated in a duly executed agreement, quotation, or undertaking signed by both parties.
- Refund requests must be submitted in writing to our official email
- Eligibility depends on work completed, government fees already paid, and third-party costs incurred
- Services where applications have been filed or government fees paid may have reduced or no refund
- Promotional or discounted engagements may have different refund terms stated at purchase
Types of Refunds
Refund amounts, if approved, will be as specified in your signed agreement or as mutually agreed in writing between StartupStambh and the Service Receiver.
- Full refund: typically when cancellation occurs before substantive work begins (see Cancellation Policy)
- Partial refund: when work has started but not completed, minus costs already incurred
- No refund: when deliverables are completed, applications submitted, or non-recoverable third-party fees paid
Refund Timeframe
Approved refunds are processed within 45 working days after receipt of all required documents, bank details, and written acceptance of refund terms from the Service Receiver.
Delays may occur if bank verification fails or incomplete information is provided.
Refund Process
The standard refund process is as follows:
- Step 1: StartupStambh sends an email stating refund terms, reason, and amount in compliance with this policy and your engagement letter
- Step 2: The Service Receiver accepts by replying to the email and provides bank account details (account number, account holder name, IFSC code, and bank branch)
- Step 3: After verification, we initiate the transfer to the same account from which payment was received where possible, or to the verified account provided
- Step 4: Refund is credited within the timeframe mentioned above. You will receive confirmation once processed
Grievance Resolution
For queries or clarifications regarding refunds, contact us at director.sales@startupstambh.com. Please include:
- Name of company or individual
- Service availed and engagement reference (invoice/quotation number if available)
- Detailed query or grievance
- Name of the StartupStambh team member connected to your project
- Contact phone number and email